Terms and Conditions
Terms and Conditions for Darjeeling Food Point
Welcome to Darjeeling Food Point! By accessing our restaurant services, website, or placing an order with us, you agree to abide by the following Terms and Conditions. Please read these terms carefully as they govern your relationship with Darjeeling Food Point.
1. General Terms
1.1. Acceptance of Terms
By visiting our restaurant, website, or placing an order, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
1.2. Changes to Terms
Darjeeling Food Point reserves the right to amend or update these Terms and Conditions at any time without prior notice. The updated terms will be posted on our website and will take effect immediately.
1.3. Eligibility
By using our services, you represent that you are at least 18 years old, or you have the consent of a parent or guardian to use our services.
2. Orders and Payments
2.1. Order Placement
When you place an order with Darjeeling Food Point, whether in-person, online, or via phone, you agree to provide accurate and complete information, including your name, delivery address, and payment details.
2.2. Order Acceptance
All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including but not limited to product unavailability or incorrect pricing.
2.3. Payments
All payments must be made at the time of ordering. We accept cash, debit/credit cards, and online payment methods through trusted third-party processors. Payments are processed securely, and you agree to pay all charges incurred, including any taxes, delivery fees, or additional charges.
2.4. Pricing
All prices listed on our menu and website are subject to change without notice. We strive to ensure accuracy, but in case of discrepancies, the final price will be confirmed at the time of order processing.
3. Delivery and Pickup
3.1. Delivery Zones
Darjeeling Food Point delivers within specified zones, as outlined on our website or informed at the time of placing your order. Delivery charges may apply depending on the location.
3.2. Delivery Time
We strive to deliver orders promptly; however, delivery times are estimates and may vary due to traffic, weather conditions, or high demand. We will not be responsible for any delays caused by factors beyond our control.
3.3. Pickup Orders
If you choose to pick up your order, it will be prepared based on the timing provided at the time of order placement. Failure to pick up your order within a reasonable time may result in cancellation or additional charges.
4. Refunds and Cancellations
4.1. Order Cancellations
You may cancel your order within a short window after placing it by contacting us directly. However, once food preparation has begun, cancellations may not be accepted.
4.2. Refunds
Refunds will only be issued for orders that are incorrect, missing items, or where there is a legitimate issue with the food quality. Refunds will be processed through the original payment method and may take several business days to reflect in your account.
4.3. Complaints
If you have any complaints or concerns about your order, please contact us immediately, and we will strive to resolve the issue in a fair and timely manner.
5. Food Quality and Allergies
5.1. Food Quality
We take pride in serving fresh, high-quality food. However, food may vary slightly from images or descriptions. If you are unsatisfied with the quality, please inform us at the time of delivery or pickup.
5.2. Allergies
Darjeeling Food Point is not responsible for allergic reactions caused by the ingredients used in our food. If you have any food allergies or dietary restrictions, please notify us when placing your order. We will do our best to accommodate your needs but cannot guarantee an allergen-free environment.
6. Liability
6.1. Restaurant Liability
Darjeeling Food Point is not liable for any direct, indirect, incidental, or consequential damages resulting from the use of our services, website, or food consumption, except where required by law.
6.2. Customer Responsibility
By using our services, you agree to use them responsibly. You are solely responsible for ensuring that the food ordered is suitable for your consumption and that your actions comply with applicable laws.
7. Intellectual Property
7.1. Website Content
All content on the Darjeeling Food Point website, including text, images, logos, and graphics, is the property of Darjeeling Food Point or its licensors. You may not reproduce, modify, or distribute any content without prior written consent.
7.2. Trademarks
All trademarks, service marks, and logos used by Darjeeling Food Point are the property of their respective owners and may not be used without permission.
8. Privacy Policy
Your use of Darjeeling Food Point’s services is subject to our Privacy Policy, which outlines how we collect, use, and protect your personal information. Please refer to the Privacy Policy available on our website.
9. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in Aligarh, Uttar Pradesh.
10. Contact Information
For any questions or concerns regarding these Terms and Conditions, please contact us at:
Darjeeling Food Point
Wilmaz Complex, Jamalpur, Aligarh
Phone: +91-7668734564 / +91-9890733883
Email: info@darjeelingfoodpoint.in
By using Darjeeling Food Point’s services, you agree to be bound by these Terms and Conditions.